January 8, 2021
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As a Service Experience Analyst (SEA), you will be responsible for supporting Service Experience Managers delivering and improving service commitments for our customers. You will be responsible for tasks that are necessary and critical to service delivery; specializing in a deliverable subject area such as reporting, financials, or system monitoring. SEAs will take key roles in standardization, automation, and modernization projects that are crucial to ensuring high customer satisfaction.
- Fluent in English (Verbal and written communication skills)
- Bachelors Degree or equivalent experience(CS, MIS or equivalent)
- Up to 2 years of experience working in a technology company in a technical capacity
- Ability to prioritize and perform effectively in a highly dynamic work environment
- Demonstrate problem-solving skills with the ability to analyze possible solutions using standard procedures
- Demonstrate a process-driven mindset
- Ability to present technical ideas to non-technical audience
- Demonstrate a pattern of high attention to detail to work efforts
- Passionate about helping others and contributing to customer success
- Up to 2 years of experience working in a technology company in a technical capacity
- Practical knowledge of analytics and data warehousing
- Customer, Cloud, aaS, and/or Managed Services delivery experience
Contribute to Operational Excellence
- Support assessments of customer analytical environment based on business and technical needs, and provide data to support recommendations
- Actively track and identify operational risk through proactive actions and insights
- Execute routine deliverables on-time and meet service delivery requirements
- Apply technical knowledge to understand the impact of service components to customer’s technical ecosystem
- Drive consistency of service deliverables across a diverse global customer base
- Build knowledge of company processes, solutions, products, services and customers
Manage and Track Customer Satisfaction
- Provide reports and data to support the 360-degree view of customer experience and identification of customer satisfaction improvements
- Consolidate and report customer results and forecasts
Support Incidents and Event Resolution
- ·Support critical incident resolution
- Support customer escalations cross-departmentally with communications to Teradata Executive Management leadership
- Support post-critical event reviews focused on root cause analysis and corrective actions
Contribute to Service Delivery
- Collect and analyze delivery and system data needed for technical and executive reviews (e.g. KPIs, system metrics, SLA achievement)
- Monitor system engineering metrics (e.g. backlog of cases, Field Retrofit Orders, critical patches, change control management, special handling audits, siteID management)
- Leverage and continuously improve e templates to create clear customer presentations and reports (e.g. monthly service reviews, customer support plans, system health reports) that will be presented by the SEM to the customer
- Perform financial management tasks to support invoicing, project resourcing, and financial governance of projects
- Contribute inputs needed for customer success plans to achieve customer desired outcome
JOIN OUR TEAM
July 29, 2020
In this position you should be versed and comfortable spanning the full development lifecycle, from requirements identification and prototyping, through design and implementation, to customer acceptance and delivery.
July 29, 2020
In this position you should be versed and comfortable spanning the full development lifecycle, from requirements identification and prototyping, through design and implementation, to customer acceptance and delivery.
iTjuana is pleased to announce the expansion of its Technology Center of Excellence with a new state-of-the-art facility focused on IoMT engineering services, located in the prestigious financial area of Tijuana, MX.
Maritza Diaz CEO of ITJuana, a technology services company based in the San Diego area that enables customers to create technology centers of excellence in Tijuana, has been accepted into Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs, and technology executives.
IoMT has become such a hot topic that ads depicting the newest devices have even been made it to the latest Super Bowl.
As a Service Experience Analyst (SEA), you will be responsible for supporting Service Experience Managers delivering and improving service commitments for our customers. You will be responsible for tasks that are necessary and critical to service delivery; specializing in a deliverable subject area such as reporting, financials, or system monitoring. SEAs will take key roles in standardization, automation, and modernization projects that are crucial to ensuring high customer satisfaction.
ITJuana donated 150 PPE kits to hospitals in Tijuana, Baja California, city that has experienced tremendous pressure with new cases of COVID and not enough basic equipment to protect their doctors and nurses on site.
In this position you should be versed and comfortable spanning the full development lifecycle, from requirements identification and prototyping, through design and implementation, to customer acceptance and delivery.
In this position you should be versed and comfortable spanning the full development lifecycle, from requirements identification and prototyping, through design and implementation, to customer acceptance and delivery.
In this position you will be a member of the scrum team working alongside other fellow software engineers to write amazing code (Swift & Objective-C).T You will need to be obsessed about creating high quality products by using software engineering best practices.
In this position you will be a member of the scrum team working alongside other fellow software engineers to write amazing code (Java & Kotlin).T You will need to be obsessed about creating high quality products by using software engineering best practices.
In this position you will be a member of the scrum team working alongside other fellow software engineers and test automation to write amazing code. We are looking for demonstrated strength in test automation, translation of acceptance criteria into test automation, clean code, pair programming, and meticulous thinking/documentation of work.
In this position you will be moving our existing build and release environments toward continuous integration and predictable, reliable, toil-free and most of all routine builds and releases. We are looking for demonstrated strength in build automation, release management, testing builds, prepping app stores for releases, and meticulous thinking/documentation of work.
The month of June was an important month for ITJuana with the celebration of its anniversary. This special milestone was commemorated by giving back to the community with two activities: PPE donations to hospitals in Tijuana and the Artificial Intelligence virtual workshop.
Maritza Diaz, chief executive officer of ITJuana, was officially elected as part of the Federal Reserve Bank of San Francisco Los Angeles Branch Board of Directors.
The experience in this project has been amazing since the beginning. I realize I can be a good team member and rapidly learn. At the pass of the time, I have become more confident about my technical and teamwork capabilities.
BACK TO JOIN OUR TEAM
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